Overview
My goal is to ensure you’re thrilled with your purchase! That’s why I work closely with you throughout the custom order process to bring your vision to life. Please take a moment to review this Refund Policy and the reasons behind it.
ALL SALES ARE FINAL
Because of the time, craftsmanship, and materials involved in creating each custom order, I do not offer refunds on handcrafted items or alteration services. However, if there is an error in design or construction that does not match the agreed-upon details in your invoice or agreement, I will gladly review the situation and discuss workable solutions.
WHY NO REFUNDS?
I make each item specifically for you, based on your chosen design, materials, and preferences. Because of this, custom-made pieces are not resalable.
HOW I ENSURE YOU LOVE YOUR ORDER
- Through the Custom Order Process, you can review and approve details before I begin construction.
- You can request updates during the design process to ensure everything meets your expectations.
- Upon delivery, I encourage you to inspect your item and reach out if you have any concerns.
I truly appreciate your support and understanding! If you have questions, please reach out—I’m always happy to help.